How Ordering Works at Nehal Pret: COD, Delivery and Returns

  • My Store Admin

At Nehal Pret you choose your piece and size on fatimanehal.com and pay cash on delivery within Pakistan. Shipping is Rs.350, and free on orders over Rs.20,000. Delivery is usually 3-5 days, but can take 10-15 days in peak season or if there are courier issues. Returns are accepted within 7 days, except sale items.

Buying festive clothing online is easier when you know exactly what to expect. This page explains how ordering works at Nehal Pret, in plain language, so you can order with confidence.

How do I place an order?

1. Browse the collections on fatimanehal.com, such as the new arrivals, the luxe pret collection or our kaftans.

2. Open a product and check its photos, fabric and details.

3. Choose your size. Our pieces come in S, M, L and XL, and our size tips can help you decide.

4. Add the piece to your cart, then enter your name, phone number and delivery address at checkout.

5. Confirm your order.

If you prefer to ask a question first, you can message us on WhatsApp.

Planning for a wedding or Eid? Order early. See our festive outfit ideas to plan what you need.

What payment methods do you accept?

We offer cash on delivery (COD) for orders delivered within Pakistan. You pay the amount due when your order arrives.

Please note that cash on delivery is available in Pakistan only. We do not state payment methods or delivery terms for other countries on this page.

How much is shipping?

Shipping is Rs.350. Orders over Rs.20,000 get free shipping. The shipping charge is shown when you check out, so you can see your total before you confirm.

How long does delivery take?

Delivery is usually 3-5 days. In peak season, such as wedding months and around Eid, or when there are courier issues, it can take 10-15 days.

Because timing can change, we recommend:

  • Ordering well before your event, not the week before.
  • Allowing extra days if the event is important to you.
  • Messaging us if you have a specific date in mind.

What is the return policy?

You can return a piece within 7 days. Please note:

  • Sale items cannot be returned.
  • We do not charge a return fee. You send the piece back with any courier of your choice, and you pay for that courier yourself.
  • If your order arrives damaged or incorrect, send us photos or a short video within 24 hours of delivery. This applies to sale pieces too.
  • Exchanges are available within the same 7-day window, once we receive and check the returned parcel.

Before you send anything back, contact us so we can explain the next steps. Check our return policy page for the full terms.

Why we mention sizing so often: because sale items are final, choosing the right size matters. Compare your measurements with the size information on the product page before you order.

What should I check before I confirm my order?

A few minutes of checking saves most of the common problems:

  • Size: compare your measurements with the size information on the product page. If the piece is on sale, remember it cannot be returned.
  • Colour: colours can look slightly different on screen and in person, so look at every product photo.
  • Address and phone number: a correct address and a reachable phone number help the courier deliver on time, especially for cash on delivery.
  • Timing: if you need the outfit for a specific event, order early and allow for the longer delivery range.
  • Cash ready: keep the amount due ready for when the courier arrives.

Can I order for a family member or as a gift?

Yes, you can enter a different delivery name and address at checkout, as long as the address is within Pakistan and someone is available to receive the parcel and pay the cash on delivery amount. If you are ordering for someone else, double-check their size, since sale items cannot be returned.

How can I contact Nehal Pret?

You may see two names on our site and social profiles: Nehal Pret is our brand, and Fatima Nehal is our store name.

Frequently asked questions

Does Nehal Pret offer cash on delivery?

Yes. We offer cash on delivery for orders delivered within Pakistan. You pay when your order arrives. Cash on delivery is for Pakistan only, and we do not make payment promises for other countries on this page.

How long does delivery take?

Delivery is usually 3-5 days. In peak season, such as wedding months and Eid, or when there are courier issues, it can take 10-15 days. Please order well before your event so you have time for any delay.

What is the return policy?

You can return a piece within 7 days, except sale items. We do not charge a return fee, but you send the piece back with any courier and pay for that courier yourself. Please contact us before sending anything back. See our return policy page for full terms.

Are sale items returnable?

No. Sale items cannot be returned, except if they arrive damaged or incorrect. Because of this, please check your size carefully before ordering a sale piece. Compare your measurements with the size information on the product page, or message us on WhatsApp if you have a question before you order.

Is shipping free?

Shipping is free on orders over Rs.20,000. For orders below that amount, shipping is Rs.350. You can see the charge at checkout before you confirm your order.

Tags: buying-guide